A short course in human relations
the 6 most important words:
"I admit I made a mistake."
the 5 most important words:
"you did a good job."
the 4 most important words:
"what is your opinion?"
the 3 most important words:
"if you please."
the 2 most important words:
"thank you."
the 1 most important word:
"we".
the least important word:
"I".
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